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Windows 10 Problems: Black Screen & Driver Issues

The number of PCs and laptops we encounter having problems with the Windows 10 upgrade, especially when updating from Windows 7 or Windows 8.1, continues to grow. While Microsoft has placed a huge amount of emphasis on Windows 10, it has encountered a remarkably long list of post-upgrade problems.

The Windows 10 problem has lead many IT support tech to recommend downgrading to an older version of Windows as a remedy. It's not such a bad idea for some. Although Microsoft probably won't agree.

It seems one of the easiest remedies is to take the line that if it worked before the Windows 10 upgrade and now it doesn't, then it's reasonable to assume that it might be better to revert back to before the upgrade.

Now this might not always be the right decision because there are a number of alternative potential issues here, not all Microsoft's fault, although it doesn't exonerate them either, because for the user, all that matters is having a PC that runs properly.

Users aren't expected to act as judge and take their problem to the correct source, regardless of what Microsoft thinks. Principally because most users don't know where the problem lies.

Windows 7 and Windows 8.1 Upgrade Problems

Driver compatibility - many drivers, especially graphics/video drivers need updates. As do the chipset, Intel integrated graphics, audio and networking. If they aren't updated (and why would you assume they do?) they may suffer from lagging or experience slow operation after upgrading from Windows 7 or 8.1.

Black Screen issues - One of the reasons behind the black screen is that the PC might think there is an additional monitor source and is outputting to that one. You may be in a position to enter your password (blindly) to log in and make changes. But for some, no cursor will ever appear and you will probably be looking at a black screen for some time before deciding to take it to the pc repair shop for a manual uninstall and reinstallation.

Startup issues - Boot time takes longer, often substantially, and preceded by a similar black screen problem as above. Graphics cards like Nvidia or AMD might be the cause. Disabling them might improve startup time.

The bottom line here is that the ideal strategy is to go direct to HP, Dell, AMD, Intel or whatever hardware manufacturer your device struggles with, but who knows that before upgrading? This is why many are downgrading back to previous versions, because it's not like Windows 10 flags up the problem with a popup message that says: "your graphics card needs an update before installing Windows 10".

No, Microsoft has left that for you to figure out yourself. It also doesn't help if you are stuck in an unending black screen of death loop either before you realised you should have researched things first. By which time options are limited to taking it to a PC expert for rebooting and a manual uninstall.

The big problem here is that many users were prompted by Microsoft to complete their free upgrade and were clearly under the assumption that things would be stable. Unfortunately, as we now know, Windows 10 was many months away from being ready for general release and as such they have been the architect of their own mess, despite most within the industry accepting that this the best direction for their OS to take.

Whatever the cause, many users have been left with problems and nowhere to turn and if that's you then Hale IT can help.

If you are suffering from Windows 10 upgrade problems, or have experienced a slowing down during boot up, black screen or other driver problems, call Hale IT on 0161 941 2525.

By | December 17, 2015 | Computer/IT Support | 0 Comments

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